Welcome to Falafelova! These Terms and Conditions govern your use of our website and services. Please read these terms carefully before using our website or placing an order. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions.
1. Introduction
These Terms and Conditions (“Terms”) apply to the use of the Falafelova website (the “Website”) and any orders placed through our online store (the “Services”). By using our Website or purchasing from us, you agree to comply with and be bound by the following Terms.
Company Name: Falafelova
Registered Address: Karlovo náměstí 290/16, Nové Město (Prague 2), 120 00 Prague
Email: Dalia@Falafelova.com
Phone: +420 691 182 899
2. Eligibility
By using our website and services, you confirm that:
- You are at least 18 years old or have the legal capacity to enter into a binding contract.
- You will not use the website for any illegal or unauthorized purpose.
- You agree to provide accurate, current, and complete information when registering or making a purchase.
3. Orders and Payments
3.1 Placing an Order
- When you place an order through our website, you agree to purchase the selected products subject to these Terms.
- After you place an order, we will send you an order confirmation email. This email does not constitute acceptance of your order; it is only a confirmation that we have received it.
- We reserve the right to accept or decline your order at our discretion.
3.2 Pricing and Availability
- All prices on our website are in CZK and include applicable taxes unless otherwise stated.
- Prices are subject to change at any time, but changes will not affect orders that have already been confirmed.
- If an item is out of stock or unavailable, we will notify you as soon as possible and offer a replacement or refund.
3.3 Payments
- Payments must be made at the time of placing your order. We accept the following payment methods: [e.g., Credit/Debit cards, PayPal, etc.].
- All payment information is processed securely, and we do not store your payment details.
4. Shipping and Delivery
4.1 Delivery Locations
We currently ship to Czechia. Delivery times and costs may vary depending on the delivery address and shipping method chosen.
4.2 Delivery Times
- We aim to dispatch all orders within [Number] working days of receiving your order.
- Delivery times are estimated and not guaranteed. Any delays caused by the courier service or customs are beyond our control.
4.3 Shipping Costs
Shipping costs will be calculated at checkout and may vary depending on the destination and the size of the order.
5. Returns and Refunds
5.1 Returns
If you are not satisfied with your purchase, you may return it within [Number] days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
5.2 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within [Number] business days, and the credit will automatically be applied to your original payment method.
5.3 Non-Returnable Items
Certain products, such as perishable goods (e.g., fresh food), are not eligible for return unless they are defective or damaged.
6. User Account
- To use certain features of our website, you may need to create a user account.
- You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- You agree to notify us immediately if you suspect any unauthorized use of your account or password.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of Falafelova or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any of this content without our prior written consent.
8. Limitation of Liability
- To the fullest extent permitted by law, Falafelova will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
- Our total liability to you in connection with any order will be limited to the total amount paid by you for that order.
9. Privacy Policy
By using our website, you agree to the collection and use of information as described in our [Privacy Policy].
10. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Violating any applicable laws or regulations.
- Attempting to interfere with the security or proper functioning of the website.
- Using the website for any fraudulent or unlawful purposes.
- Copying, modifying, or distributing any part of the website without permission.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after changes have been posted constitutes your acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of [Country]. Any disputes arising from the use of the website or services will be subject to the exclusive jurisdiction of the courts of [Country].
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Falafelova
Karlovo náměstí 290/16, Nové Město (Prague 2), 120 00 Prague
Email: Dalia@Falafelova.com
Phone: +420 691 182 899
